APPLE MACINTOSH COMPUTER SUPPORT PAGE for CATALINA (currently 10.15.7)
Released on 7 October 2019
10.15.7 is working better, with less issues. So, If you have 10.15.4, please update to 10.15.7 as soon as possible.
I will keep the information below in the event someone is still having problems.
The below are items that have worked for others. The idea is to try one. If it doesn't work, try the next. Your outcome will vary, and may not work.
10 APR 2020 - Install Microsoft Edge and use it as your web browser as opposed to Safari or Chrome
Between mid October 2019 and mid February 2020 everyone in the Army was migrated to PIV AUTH certificate for Email access. You will now select the CAC certificate WITHOUT the word Email in it. So, you no longer select your Email certificate for Enterprise Email.
Mac users who upgrade to Mac OS Catalina (10.15.x) need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm
If you purchased your Mac with Catalina, you can skip the Macuninstall page, and go directly to the MacNotes page
How to sign a PDF using Adobe
Please verify these settings on your Mac:
Open an Adobe PDF file,
Select the words Adobe Reader [or Acrobat Reader] (at the top of the screen)
Under Categories, scroll down to Signatures
In the Creation and Appearance section, click More
Make sure Enable CryptoTokenKit framework support is checked.
You also need to change the Default Signing Format from PKCS#7-Detached to CAdES-Equivalent
Close Adobe Reader
Double click an Adobe PDF file you need to sign
Problems accessing DTS?
You have to use the Safari web browser (Chrome has not worked for anyone)
Select the Show Details (button)
Click the link titled: visit this website
Click the button that shows: Visit Website
Enter your computer password, [you are manually adding the web address to your keychain access].
Click Update Settings (button)
DTS should now open for you.
I have added some sites I know are having this issue here. You can download the certificates you need. Then will only need to double click it and do a manual trust on them.
Here's How to manually trust the certificate(s): Double click the certificate, select the triangle next to Trust, in the When using this certificate: select Always Trust.
Air Force and Coast Guard users who utilize VMware Horizon need to update their client
Here is the link:
Look here for installation steps
You will see in Table 1 that no CAC enablers are compatible with Mac OS Catalina.
Discounted prices on the programs mentioned below can be viewed here
If you have questions or suggestions for this site, contact Michael J. Danberry
Last Update or Review: Saturday, 05 November 2022 19:27 hrs
The following domain names all resolve to the same website: ChiefsCACSite.com, CommonAccessCard.us, CommonAccessCard.info, & ChiefGeek.us