Catalina [10.15.x]

Released on 7 October 2019

NOTICE

10.15.7 is working better, with less issues.  So, If you have 10.15.4, please update to 10.15.7 as soon as possible.

I will keep the information below in the event someone is still having problems.

The below are items that have worked for others.  The idea is to try one.  If it doesn't work, try the next.  Your outcome will vary, and may not work.

10 APR 2020 - Install Microsoft Edge and use it as your web browser as opposed to Safari or Chrome

Between mid October 2019 and mid February 2020 everyone in the Army was migrated to PIV AUTH certificate for Email access.  You will now select the CAC certificate WITHOUT the word Email in it.  So, you no longer select your Email certificate for Enterprise Email.

Mac users who upgrade to Mac OS Catalina (10.15.x) need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm

If you purchased your Mac with Catalina, you can skip the Macuninstall page, and go directly to the MacNotes page

How to sign a PDF using Adobe

Please verify these settings on your Mac:

Open an Adobe PDF file,

Select the words Adobe Reader [or Acrobat Reader] (at the top of the screen)

Click Preferences

Under Categories, scroll down to Signatures

In the Creation and Appearance section, click More

Make sure Enable CryptoTokenKit framework support is checked.

You also need to change the Default Signing Format from PKCS#7-Detached to CAdES-Equivalent

Close Adobe Reader

Double click an Adobe PDF file you need to sign

Problems accessing DTS?

You have to use the Safari web browser (Chrome has not worked for anyone)

Select the Show Details (button)

Click the link titled:  visit this website

Click the button that shows:  Visit Website

Enter your computer password, [you are manually adding the web address to your keychain access]. 

Click Update Settings (button)

DTS should now open for you.

I have added some sites I know are having this issue here.  You can download the certificates you need.  Then will only need to double click it and do a manual trust on them. 

Here's How to manually trust the certificate(s): Double click the certificate, select the triangle next to Trust, in the When using this certificate: select Always Trust.

Air Force and Coast Guard users who utilize VMware Horizon need to update their client

Here is the link:

https://my.vmware.com/web/vmware/downloads/details?downloadGroup=CART21FQ1_MAC_543&productId=863&rPId=44670

Look here for installation steps

You will see in Table 1 that no CAC enablers are compatible with Mac OS Catalina. 

Discounted prices on the programs mentioned below can be viewed here

* In the VirtualBox Graphical User Interface (GUI), click on USB (small icon in the list of devices).
* Then check "Enable USB Controller" and "Enable USB EHCI controlling."
* Lowest on the beach, you'll see a list of icons to your right. Check first. A box appears "a new filter". Check it.
* By clicking on the icon below, representative of a USB plug with a +, you'll see a list of drivers.
* Select the one that corresponds to your USB drive. Check it added in the filter window.

CAC Readers:  With a variety of CAC readers available today there are also a variety of issues.  The SCR series of CAC readers work very well.  The SCR-331 reader may need a Firmware Update.  See several different models of  USB CAC readers here.  You will see a small note on some of the readers to show you how to make them compatible with your Mac.

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Air Force users look here for some helpful information

Navy users look here for some specific information

Other versions of Mac OS supported in this website:

Ventura  (13.x) users, utilize the Ventura support page

Big Sur (11.0) users, utilize the Big Sur support page

Mojave (10.14.x) users, utilize the Mojave support page

High Sierra (10.13.x) users, utilize the High Sierra support page

Sierra (10.12.x) users, utilize the Sierra support page

El Capitan (10.11.x) users, utilize the El Capitan support page

Yosemite (10.10.x) users, utilize the Yosemite support page

Mavericks (10.9.x) users, utilize the Mavericks support page

Mountain Lion (10.8.x) users, utilize the Mountain Lion support page

Lion (10.7.x) users, utilize the Lion support page

Snow Leopard (10.6.x) users, utilize the Snow Leopard support page

Leopard (10.5.x) users, utilize the Leopard support page

Tiger (10.4.x) users, utilize the Tiger support page

If you are still having problems, contact us