ARMY AZURE VIRTUAL DESKTOP (AVD) INFORMATION and TROUBLESHOOTING PAGE   

The Army removed the ability to check your Email, Teams, and SharePoint from Non Military computers on 11 June 2024 per this NETCOM Memo

One option available to Windows and Mac users (NOT Chrome OS) is the use of AVD.

Troubleshooting Section

Here is how to set it up.

1. Make sure you have set up your computer to use your CAC per Windows / Mac instructions

2. You must register for an account here:  https://myaccess.microsoft.us/@armyeitaas.onmicrosoft.us#/access-packages/b0a616f3-d77c-4f2d-bbb1-5d1bb9c5d709  Enter your full @army.mil email address, and Login with your CAC. 

NOTE:  If you see this message, you already have access, you can skip to step 4.

3.  Click Continue 

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3a.  select I understand and acknowledge the terms from the drop down, [No Business justification is required]. Click Submit request. and wait roughly 15-30 minutes for the account to be created.  They will email your @army.mil email account, which you can't access yet.  This doesn't matter, as there is no action needed in the email.

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3b. If the box above does not automatically pop up.  Click Request to bring it up

4.   Download Microsoft Remote Desktop from:

Windows:  https://learn.microsoft.com/en-us/azure/virtual-desktop/users/connect-windows?tabs=subscribe&pivots=remote-desktop-msi#download-and-install-the-remote-desktop-client-msi

Follow instructions, select your version of Windows:  64-bit, 32-bit, or ARM64  (MOST people will select 64-bit)

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Here's how to find out which processor your computer has:  From your Windows desktop, Right click the 4 blue (Windows 11), 4 white (Windows 10) squares (lower left corner of screen), select System, look for the words System Type, there you will see if your computer is 64-bit operating system, x64 based processor, 64-bit operating system, ARM-based processor, or   32-bit based processor.  Note that 32-bit has mostly been phased out.

Windows 4a. Select Subscribe with URL  using this URL:  rdweb.wvd.azure.us

Windows 4b. Please continue to step 6 below

Mac:  https://apps.apple.com/app/microsoft-remote-desktop/id1295203466?mt=12

NOTE: Requires Mac OS Monterrey (12.x) or newer

Mac 4a. Select the Open App Store button

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Mac 4b. Click Get

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Mac 4c. Click Workspaces tab at the top, then click Add Workspace button

5. Subscribe to a Workspace, using this URL:  rdweb.wvd.azure.us

6. When asked for email, enter your full @army.mil email address

7. Once you see the below screen, select the location closest to your physical location

8.  Read and select OK on the US Department of Defense Warning Statement

9. You are now be in a Windows 11 virtual desktop, and are "on" the Army network, so, sites that were blocked from home, should now be accessible, such as ATRRS, and MedPros

NOTES:

1. There is currently NO support for Chrome OS, states it may be in the future

2. If you don't want to install the software above, and don't need to access any CAC enabled websites or do any encrypted email, you can use the web version in your Microsoft Edge web browser by visiting this link: https://client.wvd.azure.us/arm/webclient/index.html   you'll need to enter your full @army.mil email address to access it.

Troubleshooting Section

Problem 1:  My access was working on my Mac, then stopped for some reason

Solution 1: Open Keychain Access and remove the Identity Preference titled:  https://  and / or  https://certauth.login.microsoftonline.us   

Here's how:  Instructions on how to get to keychain

Problem 2:  Can I access AVD without having to install the Microsoft Remote Desktop?

Solution 2:  Yes, [using Microsoft Edge web browser] you can go to:  https://client.wvd.azure.us/arm/webclient/index.html  and log in.